FAQ's

When will my order be processed?
Orders are processed within 1 to 3 business days, excluding weekends and holidays.

How long does shipping take?
Shipping times vary depending on your location. Most orders arrive within 7 to 20 business days. Detailed estimates are listed on our Shipping Policy page.

Do you ship internationally?
Yes, we ship to most countries around the world.

Will I get a tracking number?
Yes. Once your order has shipped, you’ll receive an email with tracking details so you can monitor your delivery.

Can I cancel or change my order after placing it?
Orders are processed quickly, so changes or cancellations are not guaranteed. Please reach out to us immediately if you need to make changes.

What happens if I entered the wrong shipping address?
Please double-check your address at checkout. Soma Shape is not responsible for orders shipped to incorrect or incomplete addresses.

Do you offer returns or exchanges?
Yes. If you’re not satisfied with your purchase, you can request a return according to our Return Policy guidelines.

Are your products high quality?
We carefully source all our products to ensure quality, functionality, and customer satisfaction. If you experience any issues, we’re here to help resolve them.

Why did I receive only part of my order?
Some items ship separately depending on warehouse availability. You may receive multiple packages for a single order.